Dynamics CRM - Customers without Walls

Personal Blog of Alistair Dickinson CEO of 2B.net Limited and experienced CRM consultant for some 10 years

Tuesday 9 December 2008

Advanced Marketing Due Feb 2009

Further to previous posts I can now confirm our new eCampaign extension for Microsoft Dynamics CRM will beavaliabel towards the end of Feb 2009. The product is in test and ready for public consumption or will be by early Jan,

Further updates will be avaliable after Christmas

Great Show in Manchester

For those we met n Manchster thank you for coming to the stand, it was as expected a great show with Max Clifford giving a well presented pitch for the use of PR. We had expected aound 4000 through the door which turned out to be more like 5500 which was fantastic. See you next year at GMex

Tuesday 28 October 2008

Come and Meet me at the Business Northwest Show – Manchester

Just a note for those that are considering a CRM solution 2B.net will be exhibiting its hostedLive platform at the Business Northwest Show on November the 19th and 20th (http://www.businessnorthwest.co.uk/index.php) Why not come and talk to us about the benefits and the value of CRM

hostedLive CRM – Life without Servers

From the current popular advertising campaign from Microsoft – Life without walls (http://uk.youtube.com/watch?v=oWk8ouioXgE), meaning it’s all about windows, it made me think about the real opportunity with software as a service and life without servers, most small to medium sized businesses really don’t have the time for I.T and time to manage I.T infrastructure and hardware. Is the so called computing cloud the answer, well had I been asked this 4 or 5 years ago i would have said no as the speed of the internet was probably not quite ready for application hosting, but I now believe the world is changing and so is our industry and like so many other things we as consumers need everything now.

Customer relationship management is not about the technology or the software that is picked, Customer relationship management is about how you mange your customers and how you as a business owner respond to their requirements and needs. By having that all import view of your customers requirements you can continue to build customer loyalty, and with a hosted out of the box CRM system you can start this process and start responding to your customers within days, not months waiting for something to be developed and deployed.

There are many factors to take into consideration but cost is usually the deciding factor when looking for a CRM solution and service costs for configuration and setup will also need consideration, life without servers and maintenance can be a great asset to your business and managing software needs on a monthly fee easily eliminates upfront project costs.

On demand, In the Cloud or just hostedLive means CRM can be delivered now.

Monday 27 October 2008

Advanced E-mail Marketing for Dynamic CRM 4.0 – Part 1

From a number of articles that I have read and after a number of deployments of version 3.0 and version 4.0 it is common knowledge that the marketing functionality is not the best it could be in CRM 3.0 or 4.0

So this is about to change with a new feature coming from our development team here at 2B.net, which will enable HTML email to be developed inside of CRM with an image library, for company sales literature to be bulk email sent, for a feature to auto enable the unsubscribe of emails from end users and a number of additional functional items that allow tracking of clicked URL’s.

I cannot release all the details at this time and the screen shots are not quite ready for public consumption but over the next 8 weeks more information will be released.